Privacy Policy

Information we collect

• Contact and identity: name, phone number, email address, and other details you provide when booking a trial, contacting us, or signing up for programs.
• Usage and device: pages viewed, approximate location, browser type, and similar technical data collected through cookies and analytics tools (including tags managed via Google Tag Manager where enabled).
• In-gym: information relevant to membership, training, safety, or payments as applicable at our premises.

How we use information

We use personal information to:

• Respond to enquiries, manage trials, and deliver our services
• Improve our website, marketing, and customer experience
• Meet legal, safety, and operational requirements

Sharing and retention

We do not sell your personal information. We may share data with service providers who assist us (e.g. hosting, analytics, communication tools) under appropriate safeguards, or when required by law. We retain information only as long as needed for the purposes above and as permitted by applicable law.

Your choices

Where applicable, you may request access, correction, or deletion of your personal data, or object to certain processing, subject to local law. You can also adjust cookie preferences in your browser. Contact us using the details in the footer to exercise your rights.

Security

We use reasonable technical and organisational measures to protect personal information. No method of transmission over the internet is completely secure.

Changes

We may update this policy from time to time. The “Effective from” date at the top will reflect the latest version. Continued use of our services after changes means you accept the updated policy where permitted by law.

Contact

For privacy-related questions, contact DUELCORE Fitness using the phone numbers or address shown in the site footer.